Frequently Asked Questions

Everything you need to know about your ALOHAS experience.

How does the on-demand pre-order system work?

By pre-ordering new collections before they are produced, you help us eliminate overproduction and waste. In exchange for your patience, we offer a significant discount on these items during the pre-order window.

Where are ALOHAS products manufactured?

All our footwear and apparel are designed in Barcelona and handcrafted by local artisans in Spain and Portugal. We prioritize ethical production and high-quality craftsmanship in every pair.

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be in their original condition, unworn, and in their original packaging to be eligible for a full refund or exchange.

How long will it take to receive my order?

In-stock items typically ship within 2-4 business days. For pre-order items, please refer to the specific shipping date listed on the product page, as these items are crafted specifically for you.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location. Customs duties and taxes are calculated at checkout for most destinations to ensure a smooth delivery process.

Are your materials sustainable?

We are committed to sustainability by using Leather Working Group (LWG) certified leather, recycled materials, and vegan alternatives. Our on-demand business model is our primary tool for reducing environmental impact.